Returns

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must have no obvious signs of wear and original packaging included. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at funeralswithcakejewellery@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at funeralswithcakejewellery@gmail.com.

Damaged Upon Receipt

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right 🙂

Cracked Gemstones or Broken Rings Post Receipt

Please contact us and we will do our best to fix your ring and/or replace it where possible. Be sure to include pictures of the damage and a full explanation of how it occurred.

Late Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at funeralswithcakejewellery@gmail.com.